Support Center
Find answers in the Help Center handbook or contact the support team through the ticketing system.
Why My points didn't go up?
A few common reasons: - You interacted with **your own** content (only interactions with others count). - You already earned points for **that same item** before. - You repeated an action you'd already done (e.g. unliking and liking a
Good to know about Points
- **You earn from interacting with others.** Points are given for engaging with other members' music and posts — not for liking or commenting on your own content. - **Each action counts once.** You earn points the first time you do som
How do I withdraw my money?
If your earnings go to your **Balance**, you can withdraw them as real cash: 1. Go to **Settings → Balance**. 2. Choose your withdrawal method (e.g. PayPal) and enter your details. 3. Once your Balance reaches the minimum (currently **$100
Where does my earned money go?
Your points are converted to money **instantly** as you earn them, and added to your account automatically — you don't need to press anything to "cash them in." Depending on the platform's settings, your earnings go to
How do I earn points?
You earn points simply by using the platform in many ways including reporting tracks, adding songs to playlists, reviewing tracks, and updating your profile. > The exact amount for each activity is shown live on the **Earn Points** page
What are points?
Points are rewards you collect for your activity on the site. Each point has a fixed cash value: **1 point = $0.001 USD** (1000 points = $1.00) You can always see your current point total and their dollar value on the **Earn Points** page
How Does the Point System Work?
Our Point System rewards you for being active on the platform. Every time you listen, upload, comment, or interact with other members' music, you earn points — and those points turn into real money added to your account automatically.
What is X2O2?
X2O2 is a music platform built for discovering, listening to, sharing, and enjoying music. Users can explore artists, albums, playlists, and tracks while managing their own music experience through their personal account.
How do I create an account?
Click Sign Up and complete the registration process using your email address and the required account information. Once your account is created, you can log in and access the platform’s available features.
How do I listen to music?
Browse the platform to discover tracks, albums, artists, or playlists. Select a song and use the built-in player to start listening. You can continue browsing the platform while controlling playback through the music player.
Can I create my own playlists?
Yes. Registered users can create and manage personal playlists, allowing them to organize their favorite tracks and easily return to them whenever they want.
How do I upload my music?
Apply for an Artist Profile so music uploading is enabled for your account, you can use the platform's upload functionality to add your tracks. Depending on your account permissions, additional information such as title, artist, album,
Can artists have their own profiles?
Yes. Artists can have dedicated profiles where listeners can discover their music, albums, releases, and other available content. Artist profiles help listeners explore an artist's catalog in one place.
How can I find a specific song or artist?
Use the platform's search functionality to search for a song, artist, album, or other available content. Search results will help you quickly navigate to the music you are looking for.
Can I listen to music from my mobile device?
Yes. X2O2 is designed to provide a convenient listening experience across supported modern devices and browsers, allowing you to enjoy your music wherever you are.
What should I do if I find copyrighted or unauthorized content?
If you believe content has been uploaded or published without the appropriate authorization, please report it through the appropriate copyright or support channel. Provide the relevant information and details about the content so the matter
What should I do if I experience a technical problem?
First, check the Help Center for relevant information and troubleshooting instructions. If you cannot find a solution, use Create Ticket to contact support. Include a clear description of the problem, the page or feature involved, and any r
Where can I get help using the platform?
The Help Center is the best place to start. You can search the handbook for guides, explanations, and answers to common questions. If you need direct assistance, use Create Ticket to contact the support team.
What to include in a support ticket
Describe the problem, the page where it happened, what you expected, what actually happened, and include any error message or screenshot that helps reproduce it.
Copyright and DMCA
Only upload content you have the right to publish. Copyright and DMCA requests should include enough information for the support team to investigate and respond.
PRO and billing questions
Use the billing and wallet areas to review your balance, plans and purchases. For an account-specific billing issue, create a support ticket and include the relevant order or transaction details.
Managing your artist profile
Your artist/profile settings control the public information shown to listeners, including your biography, website and social links.
Uploading music
Use the platform Upload tools to add songs and manage your music library. Keep titles, artist names, artwork and other metadata accurate before publishing.
Protecting your account
Use a strong password, review active sessions regularly and enable the Authenticator App when you want an additional login factor.
Welcome to the Support Center
Start here to learn how the platform works. Use Help Center to search the handbook and Create Ticket when you need direct assistance.
Create a Support Ticket
Tell us what happened and our support team will follow up here.
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